Term and Conditions

Last updated: [Insert Date]

Welcome to Cefinn Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website thecefinnfashion.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Brand and Customers

Cefinn Store offers premium womenswear for sophisticated, fashion-conscious women who value quality tailoring and contemporary designs. Our collections cater to professional women, wedding guests, and those seeking elegant occasionwear.

2. Website Use

2.1 Eligibility

You must be at least 18 years old to purchase from our store. By placing an order, you confirm you have legal capacity to enter into binding contracts.

2.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain confidentiality of your login details
• Notify us immediately of any unauthorized account use

2.3 Prohibited Conduct

You may not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated means to extract data
• Misrepresent your identity or order information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur due to screen settings. Please refer to measurements provided for each item.

3.2 Availability

All items are subject to availability. We reserve the right to limit quantities and refuse orders.

3.3 Special Collections

Note that items from our Signature Edits and Wedding Guest Looks collections are often final sale and non-returnable unless faulty.

4. Orders and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We accept orders when we dispatch the goods and send confirmation.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

For security, we may request additional verification for large orders.

4.4 Order Changes

Contact us immediately at [email protected] if you need to modify an order. We cannot guarantee changes once processing begins.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

• Standard Shipping (£12.95): Delivered via DHL/FedEx within 10-15 business days after dispatch
• Free Shipping: For orders over £50, delivered via EMS within 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Check at checkout for availability in your region.

5.4 Delivery Issues

You are responsible for:

• Providing accurate delivery information
• Any customs duties or import taxes
• Reporting non-delivery within 30 days of dispatch

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt, provided they are:

• In original condition with tags attached
• In original packaging
• Not marked as final sale or made-to-order

6.2 Return Process

To initiate a return:

1. Email [email protected] with your request
2. Repackage items securely
3. Ship to our Newcastle address using a tracked method

6.3 Refunds

Refunds are processed within 5-7 business days of receipt. Original shipping fees are non-refundable unless the return results from our error.

6.4 Exchanges

For size/color exchanges:

• Follow standard return process
• Specify replacement item in your email
• Price differences will be adjusted accordingly

7. Intellectual Property

All content on our site (logos, designs, text, images) is our property or licensed to us and protected by copyright laws. You may not reproduce any content without express written permission.

8. Liability

8.1 Our Liability

We are not liable for:

• Indirect or consequential losses
• Events beyond our reasonable control
• Incorrect care of garments

Our total liability for any claim is limited to the purchase price of the relevant items.

8.2 Your Responsibilities

You agree to:

• Use products as intended
• Follow care instructions
• Not resell items as new if returned

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your data.

10. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these terms, please contact:

Cefinn Store Customer Service
Email: [email protected]
Address: 89 Northumberland St, Newcastle upon Tyne, GB CH3N 6VP