FAQ

Our collections focus on contemporary elegance for the modern woman, featuring:

• Tailored workwear and suiting
• Wedding guest and occasionwear
• Premium knitwear (including sleeveless styles)
• Coordinated sets and signature edits
• Seasonal holiday pieces

Each piece is designed to transition seamlessly from boardroom to soirée.

Our tailoring runs true to size with a polished silhouette. For knitwear and dresses, we recommend consulting our detailed size charts (available on each product page). If between sizes or wearing for special occasions, consider sizing up for comfort.

We carefully select seasonally appropriate fabrics:

• Lightweight silks and linens for summer
• Wool blends and structured cottons for workwear
• Cashmere and merino for winter knits

Product descriptions specify fabric content and care instructions.

For your convenience, we accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

As we begin processing orders within 1-2 business days, modifications may not always be possible. Please contact [email protected] immediately with your order number if changes are required.

Currently, we don’t offer gift wrapping, but our packaging reflects the premium quality of your purchase. You may include delivery instructions in the order notes at checkout.

We deliver worldwide except to Asia and select remote regions. Our premium carriers (DHL, FedEx, and EMS) ensure reliable global delivery.

Standard Shipping (£12.95): 10-15 business days via DHL/FedEx – ideal for urgent needs like workwear or last-minute occasions.

Free Shipping (Orders over £50): 15-25 business days via EMS – perfect for seasonal wardrobe updates.

Note: During peak seasons or for time-sensitive events (like Ascot), we recommend ordering at least 3 weeks in advance.

You’ll receive email updates at each stage, including a tracking number once dispatched. Track directly through the carrier’s website for real-time updates from our Newcastle studio to your doorstep.

We offer a 15-day return window from delivery date. Items must be unworn, with tags attached, and in original packaging. To initiate a return, email [email protected] with your order details.

Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service for your protection.

Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your payment provider.

For any questions not covered here, our Newcastle team is available via:
Email: [email protected]
Postal Address: 89 Northumberland St, Newcastle upon Tyne, GB CH3N 6VP

We aim to respond within 24 hours during business days.

Our product descriptions include styling suggestions for each piece. For special occasions like weddings or work events, feel free to email us with your requirements – we’re happy to recommend coordinating pieces from our collections.